At Epic Pixel Quest, we want you to feel confident in your purchase. If you’re not completely satisfied with your order, we offer a straightforward return and refund process.
Return Eligibility
You may request a return within 7 days of receiving your item. To qualify for a return:
- The item must be unused and in its original condition
- The item must be returned in the original packaging
- A valid reason for the return must be provided
Items that do not meet these criteria may not be accepted for return.
Return Process
- Contact us at [email protected] with your order details and reason for return.
- Our team will guide you through the return process and provide the return address.
- Customers are responsible for return shipping unless the item was damaged or incorrect.
Refunds
Once your returned item is received and inspected, we will issue your refund in cash. Refunds are typically processed within 5 business days of receiving and approving the return.
Non-Returnable Items
We do not accept returns for:
- Items returned after the 7-day return period
- Items that have been used or damaged by the customer
- Items without their original packaging
Damaged or Incorrect Orders
If you receive a damaged, defective, or incorrect item, please notify us within 3 days of delivery. Include a clear description and photos if possible. We will arrange for a replacement or a full cash refund as applicable.
Cancellations
Orders can be canceled if they have not yet been processed or shipped. Once an item has shipped, our return policy will apply.
Contact Us
For all return and refund inquiries, please contact us at [email protected]. We are here to help and ensure a smooth resolution.