At Epic Pixel Quest, we are committed to delivering your orders securely and efficiently, no matter where you are in the world. This policy outlines how we manage order processing and shipping.
Order Processing
Orders are typically processed within 2 to 4 business days after confirmation. During this time, we verify order details, prepare packaging, and hand the parcel over to our logistics partners.
Payment Method
We only accept Cash on Delivery (COD). You will need to pay in cash when the item is delivered. Please have the exact amount ready, as our delivery partners may not be able to provide change.
Delivery Coverage
We offer worldwide shipping, allowing customers from all locations to enjoy our products.
Estimated Delivery Time
- Domestic Orders: Delivered within 7 to 10 business days
- International Orders: Delivered within 10 to 21 business days, depending on the destination and customs clearance
Delivery times are estimated and may vary due to factors like weather conditions, carrier schedules, and customs processes.
Delivery Confirmation
Once your order has been shipped, you will receive a notification confirming the dispatch. If there are any issues or delays, we will keep you informed as best we can.
Delivery Issues
If your order does not arrive within the expected time or arrives damaged, please contact us within 3 days of the expected or actual delivery date at [email protected]. We will investigate and provide support promptly.
Undeliverable Packages
If our courier cannot deliver your order due to incorrect address or absence of the recipient, the package may be returned to us. Further instructions for redelivery can be provided upon request.
Contact Us
For any questions related to your shipment, please reach out to us at [email protected]. We’re always happy to assist.