Welcome to Epic Pixel Quest. By accessing or using our services, you agree to the following terms and conditions. Please review them carefully before placing an order.
1. Order Acceptance
All orders placed through our platform are subject to acceptance and availability. We reserve the right to cancel or decline orders at our discretion, including cases of incorrect information or logistical issues.
2. Payment Method
We accept Cash on Delivery (COD) as the only payment method. Customers must pay in cash at the time of delivery. Please prepare the exact amount, as delivery personnel may not carry change.
3. Order Processing and Shipping
- Orders are typically processed within 2 to 4 business days.
- Delivery time varies based on location, generally between 7 to 21 business days.
- We ship worldwide and will provide estimated delivery timelines upon dispatch.
For full shipping details, refer to our Shipping Policy or contact us at [email protected].
4. Returns and Refunds
Items may be returned within 7 days of delivery if they are in unused condition and in original packaging.
Refunds are issued in cash within 5 business days of approval.
You can request a return by emailing [email protected].
Please see our Returns and Refunds Policy for more details.
5. Cancellations
You may cancel an order before it has been processed. Once an order has been shipped, cancellation is no longer possible, and our return policy will apply.
6. Communication
We may contact you regarding your orders, account activity, or to share product updates and promotions. If you wish to opt out of promotional messages, simply email us at [email protected] with “Unsubscribe” as the subject line.
7. Limitation of Responsibility
Epic Pixel Quest is not responsible for delays, losses, or damages caused by shipping carriers or unforeseen circumstances beyond our control.
Contact Us
If you have questions or need assistance, please reach out to us at [email protected]. We’re here to help.